• How do I make a purchase?
• Do you have a shop?
• Do I need to set up an account to place an order?
• What payment methods does Kuati accept?
• Is it safe to use my credit card online at Kuati.com?
• What is 3-D Secure?
• Can I complete my transaction without using 3-D Secure?
• If I do not wish to use 3-D Secure, what are my other payment options when placing my order?
• How much does gift packaging cost?
• Which countries does Kuati ship to?
• Does Kuati ship to multiple addresses?
• What are the delivery/shipping costs?
• Do you offer same day delivery in London?
• How do I cancel, return or exchange an item?
• Will I be refunded the full value of my order?
• If I subscribe to your newsletter, how often will I receive emails?
• What type of emails would I receive if I subscribe to your newsletter?
• Is my personal information kept private?

How do I make a purchase?

Shopping at Kuati.com is easy:

1. Our main categories are For Her, For Him, For Baby, Bath & Body, For Home, Gift Sets and For Weddings.
2. If you know what you are looking for under the Main Category, simply go to our Sub-Categories and follow the links to our Product Page and browse the product of your choice.
3. Once you have found an item, select your quantity and click on the 'ADD ITEM TO BASKET’ button underneath each item.
4. Review the items in your shopping bag by clicking the ‘VIEW BASKET' link at the top of the page. You can use the 'DELETE’ button to remove items from your shopping bag.
5. Click on ‘CHECKOUT WITH KUATI' or ‘CHECKOUT WITH PAYPAL’ to complete your order.
6. You can add a ‘GIFT MESSAGE’ and select your ‘SHIPPING OPTIONS’.

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Do you have a shop?

Yes we do. You can now visit us in store by coming to 6 Shepherd Street off of Picaddilly Street in Shepherd's Market, Mayfair London, W1. The nearest tube station is Green Park Station. The full Address is:

6 Shepherd Street
Mayfair, London
W1J 7JE

Opening Hours: Mon-Friday 11am to 7pm

Please call us on: 0207 409 7114

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Do I need to set up an account to place an order?

No, you can shop at Kuati without creating an account. However, registering your details will allow you to:

1. Track your order and review past purchases.
2. Build a personal wish list.
3. Reserve items and join waiting lists.
4. Shop without entering your address details.
5. Click on ‘CHECKOUT .

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What payment methods does Kuati accept?

1. Through the Kuati Secure Checkout, we accept Visa, MasterCard, Delta, Maestro Credit and Debit Cards.
2. Kuati also provides secure checkout through PayPal. You can also use standard credit cards with PayPal including Visa, MasterCard, American Express, Delta, and Maestro Credit and Debit Cards.

Please note that we do not accept any other methods of payment, including cheques, apart from those listed above.

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Is it safe to use my credit card online at Kuati.com?

At Kuati, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Secure Hosting. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

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What is 3-D Secure?

For additional security, we have introduced 3-D Secure, which is a payment protocol used as an added layer of security for online credit and debit card transactions.

For MasterCard transactions, we have introduced MasterCard® SecureCode. This service enhances your existing Maestro card against unauthorised use by prompting you for a private password every time you make a purchase with us. To use this service, you must first register with the bank or other organization that issued your card. To find out more click to visit: MasterCard® SecureCode

When using you Visa® Credit Card, Verified by Visa is a simple password-protected identity-checking service that takes the risk out of online retail, for you and for your customers.To find out more, click to visit: Verified by Visa®

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Can I complete my transaction without using 3-D Secure?

Unfortunately, if a merchant does not use 3-D Secure they are liable for fraudulent transactions even if the transaction was properly authorised.

Kuati is protected from fraudulent transactions and the costs associated with it and our customers get the reassurance they need to spend with confidence.

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If I do not wish to use 3-D Secure, what are my other payment options when placing my order?

If I do not wish to use 3-D Secure, what are my other payment options when placing my order?

1. PayPal - We offer PayPal through our Shopping Basket.
2. Telephone Order with our Customer Care team on 0844 414 2272 between 8am – 6pm Monday to Friday.

Please note that we do not accept any other methods of payment, including cheques, apart from those listed above.

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How much does gift packaging cost?

At Kuati, gift packaging is free for all orders. We take care and great consideration when packaging and provide standard gift wrappingfor all goods ordered.

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Which countries does Kuati ship to?

Kuati ships to 94 countries worldwide, as listed below:

 

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Does Kuati ship to multiple addresses?

Yes, if your order contains gifts or items that require shipping to multiple locations, youcan select this option during the check out process.

For corporate orders, please contact specialorders@kuati.com for assistance.

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What are the delivery/shipping costs?

We offer:

Free standard UK delivery for purchases of £100 or more
Standard UK Delivery - £4.00
Next Day UK Delivery - £6.00
Saturday UK Delivery - £10.00
Standard EU Delivery - from £9.00
International Delivery - from £20.00

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Do you offer same day delivery in London?

• Orders are delivered between 11am - 8pm Monday to Friday and 11am to 5pm on Saturday.
• When your order is ready to be dispatched, a member of the London Premier team will contact you to advise a 2 hour delivery slot.
• Please note that same day delivery is only guaranteed for orders that are placed before 3pm on weekdays and 12pm on Saturday.
• Orders placed after this time will be delivered the following day.

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How do I cancel, return or exchange an item?

If you wish to cancel your order:
1. Please notify us by emailing info@Kuati.com before we have dispatched the goods to you; or
2. Where goods have already been dispatched to you, by returning goods to us.

If you wish to return your order:
1. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

If you wish to exchange your order:
1. If you wish to exchange goods you can do so if you notify us within the 14 days of receipt for an exchange. The costs of returning goods to us shall be borne by you.
2. Refund(s) that are requested by non-bill payers or those that are considered recipients of goods, but are not original product purchasers and do not hold the valid credit card information of original purchaser.

For all cancelled, returned or exchanged items, the goods must be returned new, unused and with all garment tags still attached.

Goods can be returned as an exchange for the cost of the product, only where the cost of shipping is not included, for an exchange of goods equal to or of more value than the products purchased. If goods are of more value, the customer must submit payment details for the cost difference, plus the cost of shipping.

RETURN GOODS VIA REGISTERED MAIL OR SPECIAL DELIVERY TO:

KUATI RETURNS
6 Shepherd Street
Mayfair, London
W1J 7J

Please click the link for the complete Delivery & Returns conditions.

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Will I be refunded the full value of my order?

All correctly returned products will be refunded to the purchaser's credit card and will exclude shipping costs.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Please be aware that it can take up to 10 days for the refund to appear in your account.

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If I subscribe to your newsletter, how often will I receive emails?

In general, we send newsletters twice a month, except during special seasons such as Christmas.

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What type of emails would I receive if I subscribe to your newsletter?

Product Features
New Products
Special Offers
End of Season Sales
Product Give away Competitions

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Is my personal information kept private?

Please be assured that all the information that you share with us is treated as private and confidential. At no point will we share, rent or sell your personal information without your consent.

To register at Kuati, we will need to know your name, mailing address and email address. To process credit card orders online we also require your billing address, shipping address, telephone number, credit card number and expiration date.

Please note that Kuati may also use the information you provide to inform you of new goods and services via email. If you prefer not to receive these emails, please click here to Unsubscribe.

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